Privacy Policy

Introduction

Aldebran takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.

This privacy policy applies to information collected through our websites and any information we collect through our other interactions with you (for example, if you talk to our customer services team).

Who are ‘we’?

When we talk about “we” (or “our” or “us”), we mean Aldebran and all its wholly owned subsidiaries. We are based in UAE but we supply goods all over the world.

What is ‘Personal Data’?

We treat any data that could directly or indirectly identify you (or your family or your personal device over time and across services) as “Personal Data”. This includes information like your name, address, telephone number and your email address but in some cases it may include less obviously identifying information, like your IP Address.

What data do we collect?

When you visit ‘Aldebran.ae’ or buy Aldebran’s products online, we collect different types of Personal Data about you and your use of our website. We treat this information as falling into three categories: Customer Information, and your IP Address.

Customer Information is the information you explicitly provide to us when you make an online purchase, sign up to receive our newsletters or other communications, or participate in any program or competition which requires you to complete a form on our website. This includes:

Your name

Your email address

Your shipping and/or billing address

Your payment information

What products you purchased.

How we collect data

Information you provide to us directly: When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, respond to a job application or an offer, join us on social media, take part in surveys or contact us for help. If you don’t want to provide personal data, you don’t have to, but it might limit your ability to do certain things on the website.

Information we collect automatically: When you visit Aldebran.ae or shop with us online, we collect some information about you automatically.

Some of this information is collected using cookies. For details of how cookies work, which ones we use and how you can control them, please see our cookie policy.

How we store data

We store backups of some data, including order details (which will include Customer Information) on our servers. We use appropriate technical and organisational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data, including using 256-bit SSL (secure sockets layer) encryption technology to protect your Personal Data when you purchase from our online store.

How we use data

Where we collect your personal data, we’ll only process it to fill orders placed by you, or where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or in accordance with a legal obligation, or where we have your explicit consent.

The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns and warranty claims).

We also use personal data for other purposes, including:

How we can share your personal data (and how we don’t)

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

-Handle payments securely ( for example- PayPal Inc.).

-Fulfil your orders (FedEx, DHL, postal services, and third parties in our supply chain).

-Send you newsletters or other updates, that you have signed up to receive.

-Send you information relating to your purchases.

-Pay commissions to affiliates where you came to our site from a link they shared with you.

-Target advertising  (for example- Google).

-Protect you and us against fraud.

Over the past 12 months, we have disclosed personal information to third parties for the following purposes (note that not all of these will apply to everyone):

-Fulfilling orders and collecting payment.

-Improving our advertising analytics.

-Detecting security breaches or potentially fraudulent or malicious activity.

-Participating in affiliate programs.

-Targeting advertising.

-Sending out special offers (generally or to specific consumers)

-Obtaining information about how visitors use our website.

-Collecting and collating financial and accounting data.

-Providing customer support.

There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations, or to exercise our legal rights.

We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal).

 

Your personal data is never disclosed to third parties for remarketing or retargeting purposes by third parties, and most importantly:

Aldebran never sells its email lists or customer information.

International data transfers.

 

When we collect, process and share data in accordance with this privacy policy, it may be transferred to countries other than where you live. Our data hosting providers’ servers are predominantly located in the United States, and many of the third parties with whom we share data are also located in the United States.

When we do transfer data, we will make sure that there are safeguards in place to protect your personal data.

Retention

How long we retain your personal data depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or pseudonymised.

Your rights

Your personal data belongs to you, and you have the right to:

-Know what personal data we hold about you.

-Make sure that all personal data is correct and up-to-date.

-Ask us to correct any personal data.

-Object to our continued processing of your personal data

-If you no longer wish to receive any online communications, just let us know by clicking the ‘unsubscribe’ link at the bottom of any marketing communication we send you.

You can notify us if you no longer wish us to process your personal data, but note that if you do so, this may mean that we can no longer provide our services to you.

If you have any general questions, complaints or concerns about how we manage your personal data, please contact us by emailing

contact@aldebranonline.com

For details of how to manage cookies, see our cookie policy.

 

Changes to this Policy

We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the revision date will be noted at the top. Any revised privacy policy will apply to personal data, Customer Information we already have about you at the time of the change, and any such information created or received after the change takes effect.

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