Welcome to aldebran.ae (the Site). Here are some details about how we work.
Please review the following basic terms and conditions that govern your usage of and purchase of our products from our Site.
Please note that your continued usage of our Site (aldebran.ae) constitutes your agreement to follow and be bound by these terms and conditions.
1.1 Return Due To Change of Mind
Aldebran will happily accept returns thanks to the change of mind as long as an invitation to return is received by us within 15 days of receipt of the item and are returned to us in the original packaging (same packaging at the time of receiving the product), unused and in a resell-able condition.
Return shipping is going to be paid at the customer’s expense and can be required to rearrange their own shipping.
Once returns are received and accepted, refunds are going to be processed to store credit for a future purchase. We will notify you through email once the above process has been done.
If you’ve made a mistake in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, there are more chances to lesser the shipping, which is kinder to the environment. Even better, choose as carefully as you’ll before hitting that confirmation button of happiness.
Aldebran will refund the worth of the products returned but won’t refund the worth of any shipping paid.
1.2 Warranty Returns
Aldebran respects the valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers are going to be required to pre-pay the return shipping, however, we’ll reimburse you upon successful warranty claim.
Upon return receipt of things for a warranty claim, you’ll expect Aldebran to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive whatever you choose:
(a) A refund to your payment method,
(b) A refund in store credit,
(c) A replacement item sent to you, (if it is in stock).
1.3 Process for parcel damaged in-transit
We will process a refund or replacement as soon, once the courier service has completed its investigation into the claim of parcels.
1.4 Process for parcel lost in transit
We will process a refund or replacement only when the courier service has conducted an investigation and deemed the parcel lost.
If you modify your mind before you’ve got received your order, we are ready to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please ask our refund policy.
3. Customer Service
Aldebran is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-3 business days. If you’ve got any questions or concerns about a few products, your order, or life generally, email our support team.